Healthcare

Health Plans

Our comprehensive suite of member interaction management services and solutions includes:

	Contact Center Outsourcing: Vangent is your complete contact center solution provider for inbound and outbound communications. Our world-class, award-winning enrollment, retention, and member services projects emphasize a member-centric philosophy. We deploy cutting-edge technologies and ensure that all customer service representatives receive state-of-the-art training to deliver services with the highest levels of effectiveness, compliance, and professionalism. more
	informis Contact Management: informis Contact Management is a scalable, integrated workstation that eliminates the need for individual system access and navigation by combining all functions into a single, robust desktop application. Our complete member interaction management solution empowers CSRs with conversational, compliant scripting as well as easy access and navigation to information to confidently answer questions, provide knowledge, and complete requests. more
	Web-based, agent enrollment tools: informisEnroll™ is an interaction management Web solution which provides analysis and enrollment capability for the phone channel. Vangent's informisEnroll, developed specifically for use by licensed and non-licensed agents assisting Medicare and commercial healthcare beneficiaries, provides tools, including a robust plan compare and formulary lookup, to enable prospects to make informed plan choices as well as guiding the licensed agent and CSR with step-by-step instructions for an online application process. informisEnroll is a compliant sales scripted tool for licensed and non-licensed agents and easily integrates informis Contact Management and other third party products. more
	Print and fulfillment: From creation to delivery, Vangent supports a health plan's entire print and fulfillment needs. Since 1962, our fulfillment services have been part of many large information service and data dissemination projects. We provide innovative and custom-built printing and fulfillment solutions using the most technologically advanced equipment, best practices, and motivated employees. (brochure) more
	Assessment and Training Services: With strict CMS regulations for sales and marketing activities and stringent penalties for noncompliance, health plans must hire the best talent for the contact center or out in the field. Vangent's assessment and training solutions mitigate risk by taking the guesswork out of hiring compliant and productive CSRs and licensed agents. Our training solutions include blended learning, modular training and real-life case studies presented in self-paced, interactive e-learning, classroom activities and on-the-job practice. Our proven tools and methodologies will dramatically improve your ability to hire and train the right people while driving significant cost savings. more
	Analytics: The cornerstone for developing enrollment and retention campaigns is the analysis of behavior patterns of beneficiaries who are currently enrolled. Vangent's analytic modeling, profiling, and segmentation solution optimizes resource expenditures on the members that need it the most. We combine existing member data with more than 350 other public data values to determine the predictive variables that will most accurately influence behavior to create a member profile to define enrollment, retention, and member services strategies. more