Vangent significantly transforms – and expertly operates – entire business processes on behalf of government, commercial, educational, and healthcare organizations, freeing them to focus on their core missions.
Vangent's Business Process Outsourcing (BPO) offerings are built on decades of operational experience, in-depth domain and program knowledge, and specialized intellectual property such as our informis™ health plan member management suite and our Vangent Talent Acquisition System
(V-TAS) automated Human Resource recruitment and hiring solution.
Expertly combining people, processes, and technology, we manage transaction-intensive solutions that deliver measurable results and transform the way services are delivered to our clients' customers, while creating operational efficiencies that drive down our clients' program costs.
Vangent adds value to its BPO offerings by providing business intelligence analytics and consulting services that allow our clients to gain deeper insight into their business processes and address key business challenges:
- Managing the cost of a customer/constituent (transactional and lifetime)
- Delivering appropriate services – no more, no less
- Providing insight into the needs and behaviors of served populations and their environment
- Acquiring and retaining customers/constituents
- Delivering value to the taxpayer
- Continuous service improvement
|
